MURTEC 2021: How Augmented Reality Can Enhance Restaurant Revenue Recovery

Check out the full MURTEC 2021 interview with Robert Firpo-Cappiello, Editor-in-Chief of Hospitality Technology, and James King, CEO of Titan Hospitality, as they discuss Uptown Network’s innovative solutions that include the experiential component for guests while also adding revenue recovery for restaurants:

Highlighted Quotes:

“Anytime we contemplate new technology or any policy change, we ask ourselves two questions: How does this make it a better experience for the consumer and how does it make it better on our employees?” – James King

“[BYOM] Gave us the opportunity to then market and advertise other things… it also let us promote the business and take the opportunity to make it an advertising expense as well.” – James King

“85% of our consumers took advantage of that, they felt comfortable with it. They didn’t have to touch anything else. It was all through their personal devices.” – James King

“Streamline operations for our hostess stand, not lugging menus back and forth to the table.” – James King

“A completely new way to give a restaurant experience to people… it not only helped restaurant revenues at a time that we desperately needed it, it also made it very convenient for the consumer.” – James King

“As people start to experience it [Uptown Gifts], they realize this is a really cool unique idea that I can also use in my arsenal of things to do.” – James King